Shipping policy

Shipping & Delivery Policy

Last Updated: 26 October 2026

1. Introduction

Welcome to 3DBazaar (www.3dbazaar.ae), operated by Fed Digital Marketing and E Commerce FZE, registered in Sharjah, United Arab Emirates.

This Shipping & Delivery Policy explains our shipping charges, delivery estimates, order processing, shipping procedures and customer responsibilities.

It applies to both retail (B2C) and wholesale (B2B) orders, unless different delivery conditions are expressly agreed before purchase.

Nothing in this policy limits customers' rights under applicable UAE laws.

2. Delivery Coverage

3DBazaar currently offers standard shipping to eligible addresses throughout the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

Delivery availability may vary for remote or restricted locations.

If a delivery address cannot be serviced, we will contact the customer to discuss an alternative arrangement or an appropriate refund where applicable.

International shipping is not currently available through our standard online checkout. International delivery enquiries may be submitted to info@3dbazaar.ae for individual evaluation.

3. Shipping Rates

Our standard shipping charges within the UAE are:

Order Subtotal Shipping Fee
Below AED 50.00 AED 15.00
AED 50.00 and above FREE

Free shipping is automatically applied to eligible orders with a product subtotal of AED 50 or more.

The free shipping threshold is calculated using the eligible product subtotal after applicable product discounts and before shipping charges and taxes.

The final shipping charge is displayed at checkout before payment.

These standard rates apply to eligible retail and wholesale orders. Separately agreed commercial delivery arrangements may apply to certain business orders.

4. Order Processing

Orders are processed after successful order confirmation, subject to payment verification, product availability and any applicable manufacturing requirements.

Products that are already available for dispatch may be prepared for shipping sooner than items that require manufacturing.

Processing times can vary depending on:

  • Product availability

  • Order quantity

  • Manufacturing requirements

  • Payment verification

  • Public holidays

  • Order volume

Where a material processing delay is identified, we will inform the customer and provide an updated estimated dispatch date.

5. Estimated Delivery Times

Our standard UAE shipping option has an estimated transit time of 1–2 business days after dispatch, subject to courier service availability and the delivery destination.

This estimate does not necessarily include order processing or manufacturing time.

Business days are determined according to applicable courier operations and exclude official public holidays where courier services are unavailable.

Delivery estimates are not guaranteed arrival dates unless expressly confirmed as such.

If a delivery commitment cannot be met, we will inform the customer and provide the remedies required by applicable law.

6. Custom 3D Printing Orders

Customised, personalised and made-to-order products may require additional production time before dispatch.

Production requirements depend on factors such as:

  • Design complexity

  • Product dimensions

  • Printing material

  • Quantity ordered

  • Required finishing or assembly

  • Design approval and file preparation

Where relevant, expected manufacturing and delivery timelines will be communicated during the quotation or order confirmation process.

The standard shipping transit estimate begins after the completed product has been handed over for delivery.

Significant production delays will be communicated to the customer.

7. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation through the contact details provided during checkout.

When an order is dispatched, we may provide a shipping confirmation containing courier and tracking information, where tracking is available.

Customers can review order information using the available 3DBazaar customer account features.

Tracking updates depend on the courier and might not always appear immediately after dispatch.

8. Delivery Address and Contact Information

Customers must provide accurate and complete delivery details, including:

  • Recipient's name

  • Building, villa or apartment number

  • Street or area information

  • City and emirate

  • Contact telephone number

  • Additional delivery instructions where necessary

Incorrect or incomplete delivery information may result in delays.

If a delivery attempt fails due to incorrect information or recipient unavailability, we may contact the customer to arrange another attempt.

Reasonable additional delivery charges may apply where attributable to the customer, disclosed in advance and permitted by applicable law.

9. Delivery Attempts and Undeliverable Orders

If the delivery provider is unable to complete a delivery, the customer may be contacted to arrange an alternative time or provide updated information.

If the delivery cannot be completed, the order may be returned to our fulfilment location.

We will contact the customer to determine the appropriate next steps.

Any additional charges or refund adjustments will be assessed according to the circumstances, our Return & Refund Policy and applicable legal requirements.

10. Damaged, Missing or Incorrect Deliveries

If an order arrives damaged, incomplete or contains incorrect items, please contact:

info@3dbazaar.ae

Include your order number and, where possible, photographs showing the issue.

We encourage customers to report issues as soon as reasonably possible so they can be investigated.

Where a delivery problem is attributable to 3DBazaar or its delivery partners, we will arrange an appropriate remedy without imposing improper additional charges on the customer.

Available remedies may include replacement, correction, refund or another solution required by applicable law.

Reporting an issue after a short initial period does not automatically remove statutory consumer rights.

11. Lost or Delayed Shipments

If tracking information indicates an unexpected delay, or an order appears to have been lost during delivery, please contact our support team.

We will investigate the matter with the relevant delivery provider.

If products are not delivered due to circumstances for which 3DBazaar is legally responsible, we will provide an appropriate remedy in accordance with applicable law.

Customers will not be required to bear losses caused solely by our failure to meet mandatory delivery obligations.

12. Wholesale and Business Deliveries

Approved B2B customers can place wholesale orders using their authorised business accounts.

Business customers may use their registered company delivery address or another permitted one-time delivery address at checkout.

Standard UAE shipping rates apply unless alternative commercial terms have been expressly agreed.

Large orders or specialised manufacturing projects may require additional delivery coordination.

Any additional delivery costs for such orders will be communicated and agreed before the relevant purchase is finalised.

13. Shipping Charges and Returns

For voluntary returns of eligible products, original shipping charges are generally non-refundable where the delivery service has already been completed, subject to applicable law.

Customers ordinarily arrange and pay for voluntary return shipping.

If an item is defective, incorrectly supplied or damaged due to circumstances attributable to 3DBazaar, reasonable necessary return shipping costs will be covered by us.

For detailed eligibility and refund procedures, please review our Return & Refund Policy.

14. Events Outside Our Reasonable Control

Delivery operations may be affected by circumstances such as severe weather, transport disruptions, courier network interruptions, government restrictions or other events outside our reasonable control.

If such circumstances cause a significant delay, we will make reasonable efforts to communicate with affected customers and provide updated delivery information.

This section does not exclude or restrict remedies available to customers under mandatory applicable law.

15. Applicable Laws

This policy is intended to operate in accordance with applicable UAE legislation, including:

  • Federal Decree-Law No. 14 of 2023 concerning Modern Technology-Based Trade.

  • Federal Law No. 15 of 2020 concerning Consumer Protection, as amended.

  • Applicable implementing regulations and mandatory consumer protection requirements.

If any provision conflicts with mandatory applicable law, the relevant legal requirement will prevail.

16. Contact Information

For shipping questions, delivery concerns, order tracking assistance or other enquiries, please contact:

3DBazaar

Operated by: Fed Digital Marketing and E Commerce FZE

Registered in: Sharjah, United Arab Emirates

Website: https://www.3dbazaar.ae

Email: info@3dbazaar.ae

We aim to resolve delivery-related enquiries fairly and efficiently.