Return & Refund Policy

Last updated: 26 October 2026

Welcome to 3DBazaar (www.3dbazaar.ae), operated by Fed Digital Marketing and E Commerce FZE in the United Arab Emirates.

We want you to shop with confidence. This policy explains how returns, exchanges, cancellations and refunds are handled.

Nothing in this policy limits or excludes your rights under applicable UAE consumer protection laws.

1. Standard Products — 14-Day Returns

We voluntarily accept returns of eligible standard, non-personalised products within 14 calendar days of delivery.

To qualify for a change-of-mind return:

• The product must be unused, undamaged and in its original condition.

• Original packaging and included accessories should be returned where reasonably available.

• Proof of purchase or an order number must be provided.

• You must contact us within 14 calendar days of receiving your order.

Products made to our standard catalogue designs are treated as standard products for this policy, even if they are printed after an order is placed.

2. Customised and Personalised 3D Products

Because customised 3D-printed products are manufactured according to individual requirements, change-of-mind returns and cancellations are generally unavailable after production has begun.

This includes products with customer-specific names, logos, dimensions, colours, designs or other personalised specifications.

Before production, customers are responsible for reviewing and approving any design proofs or specifications we provide.

This restriction does not apply where a product is defective, damaged, incorrectly manufactured, or materially different from the agreed specifications, or where applicable law otherwise requires a remedy.

3. Defective, Damaged or Incorrect Products

If you receive an item that is defective, damaged, incomplete, incorrect or materially different from its description, contact us at info@3dbazaar.ae.

Please provide your order number, a description of the problem and, where possible, photographs.

We encourage customers to report delivery damage promptly so we can investigate efficiently. However, failure to report an issue within a short period does not remove any rights available under applicable law.

Depending on the circumstances and your legal entitlements, we will arrange an appropriate remedy, including repair, replacement or refund.

Where we are responsible for the defect or error, customers will not be charged return shipping or restocking fees.

4. 3D Printing Characteristics

3D-printed products may have minor visible layer lines or slight variations in surface texture that are inherent in the disclosed manufacturing process.

These normal, accurately described characteristics are not automatically manufacturing defects.

However, products must remain consistent with their advertised descriptions and agreed specifications, and must comply with applicable quality and safety requirements.

5. Return Procedure

To request a return:

1. Email info@3dbazaar.ae with your order number and reason for return.

2. Our team will review your request and provide return instructions.

3. Once authorised, send the item to the return location provided by our support team.

4. After receiving and inspecting the returned item, we will confirm the applicable refund or replacement.

Please do not send products to an address without first receiving return instructions.

6. Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for return shipping costs unless we expressly agree otherwise.

Original delivery charges are generally not refunded for voluntary returns where delivery services have already been completed, subject to applicable law.

For defective, damaged or incorrect products for which 3DBazaar is responsible, reasonable necessary return shipping costs will be covered by us.

We do not charge a restocking fee.

7. Refunds

Once an eligible return is received and inspected, approved refunds will normally be initiated within 7 business days.

Refunds are generally issued to the original payment method. The time required for funds to appear depends on the payment provider and issuing bank.

Where applicable law requires a different timeframe or remedy, the legal requirement will prevail.

8. Order Cancellations

Standard product orders may be cancelled before dispatch, provided fulfilment has not reached a stage that prevents cancellation.

Customised orders may be cancelled before production begins. Once production starts, cancellations for change of mind may not be accepted.

If 3DBazaar cannot fulfil an accepted order, or a legally recognised cancellation or refund right applies, we will provide the appropriate remedy under applicable law.

Please contact us as soon as possible if you need to cancel an order.

9. Business and Wholesale Orders

Wholesale customers are subject to this policy together with any specific commercial terms expressly agreed before purchase.

Applicable statutory rights and remedies remain unaffected. Nothing in our wholesale terms excludes protections that legally apply to a particular transaction.

10. Consumer Rights

This policy is intended to operate consistently with applicable UAE legislation, including:

• Federal Law No. 15 of 2020 on Consumer Protection, as amended.

• Cabinet Resolution No. 66 of 2023 concerning the Executive Regulations of the Consumer Protection Law.

• Federal Decree-Law No. 14 of 2023 concerning Trading by Modern Technological Means.

If any provision conflicts with mandatory applicable law, that law will take precedence.

11. Contact Us

3DBazaar

Operated by: Fed Digital Marketing and E Commerce FZE

Website: www.3dbazaar.ae

Email: info@3dbazaar.ae

Location: United Arab Emirates

For assistance with returns, exchanges, damaged items or refunds, please contact our customer support team.