Privacy policy

Privacy Policy

Last Updated: 26 October 2026

1. Introduction

Welcome to 3DBazaar (www.3dbazaar.ae), an online store and 3D printing platform operated by Fed Digital Marketing and E Commerce FZE, a company registered in the United Arab Emirates.

We are committed to protecting your privacy, handling personal information responsibly, and maintaining transparency about how information is collected, used, stored and shared.

This Privacy Policy applies to visitors, retail customers (B2C), wholesale customers (B2B), business representatives and individuals requesting custom 3D printing services.

By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request it separately.

2. Information We Collect

Depending on your interaction with 3DBazaar, we may collect the following information.

Personal and Contact Information

  • First and last name

  • Email address

  • Telephone and WhatsApp number

  • Billing and shipping addresses

  • Customer account information

  • Communication preferences

Business and Wholesale Information

For B2B registration, account verification and wholesale transactions, we may collect:

  • Registered company name

  • Trade licence and business registration details

  • Business addresses and contact information

  • Authorised company representatives

  • Company website and social media details

  • Wholesale account classification

  • Order and purchase history

Business verification documents are used to assess eligibility and administer wholesale accounts.

Orders and Payment Information

We collect information about products purchased, quantities, applicable prices, order history, shipping preferences, payment status, refunds and transactions.

Payments are processed through Shopify Payments and supported payment service providers.

We do not receive or store customers' complete payment card numbers or card security codes in our own application database. Payment providers may securely process and retain payment information in accordance with their policies and applicable standards, including where customers elect to save a payment method.

Custom Design and 3D Printing Information

When requesting personalised or custom-manufactured products, customers may provide:

  • 3D model files, including STL, OBJ and 3MF formats

  • Drawings, photographs, PDF files and design references

  • Measurements and manufacturing specifications

  • Personalisation requests and design instructions

  • Names, branding or other content incorporated into requested designs

Submitted files are used for evaluating requests, preparing quotations, manufacturing approved products, fulfilling orders and providing related support.

We do not publicly distribute customer-submitted private design files without permission or another lawful basis.

Technical and Usage Information

Our website and connected technologies may process:

  • IP address and approximate geographic location

  • Browser type, device and operating system

  • Pages visited and navigation activity

  • Referral sources and advertising interactions

  • Product views and search activity

  • Shopping cart and checkout events

  • Cookies, device identifiers and similar technical information

3. How We Use Personal Information

We process personal information where permitted by applicable law for purposes including:

  1. Processing payments and fulfilling orders.

  2. Providing shipping, delivery and customer support.

  3. Creating and administering customer accounts.

  4. Verifying wholesale customers and managing B2B access.

  5. Reviewing and manufacturing custom 3D printing requests.

  6. Preventing fraud and maintaining platform security.

  7. Managing refunds, cancellations and commercial records.

  8. Improving website performance and user experience.

  9. Measuring advertising effectiveness and conversions.

  10. Sending promotional communications where permitted and with required consent.

  11. Complying with applicable legal and regulatory obligations.

Depending on the activity and applicable jurisdiction, our processing may rely on consent, contractual necessity, legal obligations or another lawful basis available under applicable law.

4. Shopify and Ecommerce Infrastructure

Our store is hosted on Shopify, which provides ecommerce functionality, customer accounts, checkout infrastructure, payment integrations, order management and related services.

Shopify processes information necessary to provide these services.

Where Shopify Network Intelligence or related enhanced services are enabled, Shopify may also process information derived from interactions with our store, Shopify and other Shopify-powered merchants to support services such as security, personalisation, analytics and advertising.

This processing may involve Shopify and service providers located outside the United Arab Emirates.

For more information, please review:

Shopify Consumer Privacy Policy

Shopify Privacy Controls

5. Analytics, Advertising and Tracking Technologies

3DBazaar uses or may enable analytics, advertising and conversion measurement technologies depending on the services active on our website and your privacy preferences.

These include the following.

Google Analytics 4 (GA4)

Google Analytics helps us understand website traffic, user engagement, product interactions, checkout activity and ecommerce performance.

Information processed may include technical identifiers, approximate location, visited pages and shopping events.

Google Tag Manager (GTM)

Google Tag Manager helps us manage website measurement and advertising tags.

The information processed depends on the tags deployed through the system and their applicable consent settings.

Google Search Console

Google Search Console helps us monitor search visibility, indexing, search performance and technical issues affecting our website.

Meta Pixel and Conversions API

Meta measurement technologies may help us understand the effectiveness of advertising across Facebook and Instagram.

Depending on configuration and permissions, relevant events may include page visits, product views, adding products to carts, checkout initiation and purchases.

Where enabled and legally permitted, certain customer identifiers may be transmitted in protected or hashed form for advertising measurement and matching.

TikTok Pixel and Events API

TikTok measurement tools may be used to assess campaign performance, measure conversions and improve advertising relevance.

These technologies may process website interactions, device information, purchase events and permitted matching identifiers.

Microsoft Clarity

Microsoft Clarity may help us understand website usability through features such as heatmaps, scrolling behaviour, interaction measurements and session recordings.

We aim to configure appropriate privacy and masking controls to limit the collection and exposure of sensitive information.

Shopify Analytics

Shopify Analytics provides store reporting, order measurements, customer insights and other ecommerce performance information.

We use analytics and advertising information for legitimate business purposes and in accordance with applicable consent requirements.

6. Cookies and Consent Preferences

Our website uses cookies and similar technologies.

These may include:

Essential Cookies: Required for shopping carts, secure checkout, account access, fraud prevention and basic website functionality.

Analytics Cookies: Used to understand visitor activity and improve website performance.

Marketing Cookies: Used for advertising attribution, campaign measurement, audience creation and personalised advertising where permitted.

Functional Cookies: Used to remember relevant website preferences and improve user experience.

Where legally required, non-essential cookies and tracking technologies are activated only after appropriate consent has been obtained.

Customers can manage available cookie preferences through the privacy controls provided on our website or contact us for assistance.

Consent may be withdrawn in accordance with applicable law. Withdrawal does not affect processing lawfully carried out before withdrawal.

Browser settings may also allow users to restrict or delete cookies, although disabling certain technologies may affect website functionality.

7. Marketing Communications

We may send marketing emails or other promotional communications where the customer has provided the required consent or where otherwise permitted by applicable law.

Customers can unsubscribe using the link provided in marketing emails or contact us directly.

We respect objections to direct marketing and will not treat acceptance of marketing communications as a condition of purchasing products.

Transactional messages concerning orders, payments, deliveries, returns and account security may still be sent where necessary.

8. Sharing Information with Third Parties

We may share personal information with service providers where reasonably necessary for the purposes described in this policy.

These may include:

  • Shopify and ecommerce infrastructure providers

  • Payment processors and financial institutions

  • Shipping, courier and fulfilment partners

  • Hosting, storage and technical service providers

  • Google, Meta, TikTok and Microsoft, where relevant services are enabled

  • Customer support and business administration providers

  • Professional advisers and authorised regulatory authorities

We restrict disclosures to appropriate purposes and apply relevant contractual, technical and organisational safeguards.

Advertising-related sharing is subject to applicable privacy rights and consent requirements.

9. International Data Transfers

Because we use international ecommerce, technology and payment service providers, personal information may be processed or stored outside the United Arab Emirates.

Where personal information is transferred internationally, we take steps to comply with applicable transfer requirements and use appropriate contractual or other legally recognised safeguards.

The countries involved may vary depending on the service providers and technologies used.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include:

  • Secure encrypted connections

  • Restricted administrative access

  • Account authentication and verification controls

  • Controlled access to uploaded customer files

  • Security monitoring and access management

  • Appropriate service-provider security safeguards

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Customers should protect access to their own email accounts and devices.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on:

  • Order fulfilment and warranty obligations

  • Tax, accounting and commercial record requirements

  • Customer support and dispute resolution

  • Fraud prevention and security requirements

  • Wholesale account administration

  • Manufacturing and custom design fulfilment

Uploaded design files and related information may be retained where needed to complete an order, provide support, manage disputes or meet legal obligations.

When retention is no longer justified, information will be deleted, anonymised or otherwise handled appropriately.

12. Your Privacy Rights

Subject to applicable legislation and legal exceptions, individuals may have rights to:

  • Request information about the processing of their personal data.

  • Access personal information we hold about them.

  • Request correction of inaccurate or incomplete information.

  • Request deletion where legally applicable.

  • Request restriction or cessation of certain processing activities.

  • Object to processing for direct marketing.

  • Withdraw consent where processing relies on consent.

  • Request data portability where applicable.

  • Raise concerns about automated decision-making where relevant.

  • Submit complaints to an applicable data protection authority.

To exercise your rights, contact info@3dbazaar.ae.

We may request reasonable verification of identity before processing a request.

We will respond in accordance with applicable legal requirements.

13. Business Accounts and Authorised Users

Wholesale customers may have multiple authorised contacts associated with a business account or company location.

Certain business account information, order history, delivery addresses or payment methods may be accessible to authorised users according to their permissions and the features enabled on the Shopify platform.

Customers and business representatives are responsible for providing accurate information and managing access appropriately.

14. Children's Privacy

3DBazaar may offer products suitable for children, but our online purchasing and account services are intended for adults.

We do not knowingly seek personal information directly from children without any consent or other safeguards required by applicable law.

If you believe a child has provided personal information improperly, please contact us.

15. External Websites and Services

Our website may contain links to external websites, payment services, social media platforms or other third-party services.

These services may operate under their own privacy policies and security practices.

We encourage customers to review the relevant third-party policies before providing information.

16. Applicable Data Protection Laws

This Privacy Policy is intended to be consistent with applicable United Arab Emirates legislation, including Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, together with other applicable privacy, consumer protection and electronic commerce requirements.

Where additional data protection laws apply to a particular customer or processing activity, we will respect the relevant mandatory obligations.

17. Changes to This Privacy Policy

We may update this policy to reflect material changes in our business operations, legal requirements, technology or personal data processing activities.

The latest version will be published on our website with an updated revision date.

Where required by law, we will provide additional notice or request consent before introducing materially different processing activities.

18. Contact Information

For privacy questions, data requests or concerns, please contact:

3DBazaar

Operated by: Fed Digital Marketing and E Commerce FZE

Registered in: Sharjah, United Arab Emirates

Website: https://www.3dbazaar.ae

Email: info@3dbazaar.ae

Subject: Privacy Request

We are committed to handling privacy-related requests responsibly and in accordance with applicable law.